Support
Last updated: 2026-08-31
Something wrong, or a question? Write to the address below. The answers to the most common subscription questions are on this page too.
Getting in touch
For anything: support@ashisu.com
We read every email that arrives. We do not promise a guaranteed response time — we would rather say nothing than make a promise we cannot keep. Telling us the problem, the device you are using and a screenshot if you have one makes it faster.
Managing and cancelling your subscription
Apple manages your subscription; we cannot cancel it on your behalf. Cancelling is done in your iPhone’s settings:
- Open Settings on your iPhone.
- Tap your name at the top.
- Tap "Subscriptions".
- Choose Ashisu from the list.
- Tap "Cancel Subscription".
After cancelling, your access continues until the end of the period you have paid for, and it does not renew after that. If you cannot see Ashisu in the list, the subscription may have been bought with a different Apple Account — "Restore purchases" in the app will tell you.
The three-day free trial
Ashisu Standard begins with a three-day free trial. It is one per subscription group: whichever duration you choose, you take the trial once.
When the trial ends the subscription starts automatically and the price you chose is charged. If you would rather not be charged, cancel at least 24 hours before the trial ends using the steps above — cancelling still leaves you the rest of the trial.
Refunds
Apple takes the payment; we do not bill you and cannot issue a refund. A refund request goes to Apple directly and Apple decides it.
If your request is refused and you think the reason is something about the app, write to us — we cannot change Apple’s decision, but we can understand the problem.